A data driven and process oriented Project Manager with PMP® Certification from PMI, ITIL Foundation certification from Axelos and a CSM® Certified Scrum Master from the Scrum Alliance, is pursuing a role with an organization seeking to draw order from chaos through the development of data driven designs and process oriented programs.  This candidate will provide immediate and sustained value to the organization and customer base and assist those less experienced to reach their full potential.

With the skills and experience to lead, guide and direct the strategic and tactical operations management of technical service activities and functions will provide immediate and continuing value to your organization.  This candidate will leverage a deep and broad foundation of specific and transferable skills and experience that includes Information Technology (IT), Supply Chain, Manufacturing, Government (City, State and Federal), Procurement and Avionics/Electronics to deliver sustainable benefits.

·               Led projects supporting Engineering, IT Support, Application Development, Network, Telecom Billing, Data Center, COTS Applications Implementation and Integration Services (HP, EDS – 1, 2, 4-15)

·               Managed IT Project Portfolio, selecting projects based upon the project business case that would bring strategic advantage to the enterprise by matching to the goals of the enterprise strategic business plan (see Drucker Labs, Modular Computing Systems, EDS - 1, 2, 4, 5-13)

·               Managed matrix team of software developers of web-based eCommerce Technology and Catalog Maintenance using SQL, HTML, XML, Java, Java Beans, Perl, CGS, EDS SLC, Waterfall/SDLC methodology, EDI integration/infrastructure, LDAP, Single-Sign-On, Tibco, MS  Project, Ariba Buyer, and Tradex Commerce Center, and MS Project (EDS – 1, 2)

·               Experience with offshore by spearheading the turnaround of a 50% loss into a 15% profit within eight (8) months across nine (9) sites, six(6) time zones and eight-countries in the Asia Pacific region (EDS – 4)

·               Managed teams up to 110 Engineers, Developers, Administrators, Architects and Technicians in multiple locations and projects (Drucker Labs, Modular Computing Systems, EDS – 1-5, 8, 9, 12, 14, 15)

·               Lead Risk, Issue, Change & Stakeholder Management functions (Avaya, HP, EDS – 1, 2, 4-15)

·               Provides guidance creating PMO standards and applying metrics and Quality Control toolsets for monitoring the process and ensuring control after implementation of improvements (CT, FPY, KPI, CSF) (Love Field, HP, ComputerTech, Drucker Labs, Modular Computing Systems, EDS – 1-5, 8, 9, 12, 14, 15)

·               Create, maintain and manage multi-project dashboards and status (EDS – 1-5, 13-15)

·               Leads cross-functional on and off-shore teams gathering and documenting the requirements of the client and developing multi-million dollar, multi-year solution (Avaya, EDS – 1, 2, 3, 5, 8, 9, 12, 14, 15)

·               Provides client-facing single-point-of-contact (SPOC) for communication and presentation skills to client CXO, middle management and technical staff (EDS – 1-5, 13-15)

·               Provided custom enhancements and application extensions using a disciplined Change Management process (Drucker Labs, Modular Computing Systems, EDS – 1-5, 8, 9, 12, 14, 15)

·               Oversee the network deployment of CAT3, CAT6, single and multi- mode fiber installations (Love Field)

·               Directs and monitors the implementation of project goals, objectives, policies, procedures,  resources, schedules, budgets and standards (EDS – 1, 2, 3, 5, 8, 9, 12, 14, 15)

·               Planned, developed and implemented projects to multiple customers in multiple industries both in domestic and  international markets (EDS – 1-5, 8, 9, 12, 14, 15)

·               SharePoint 2010 Administration/Super User (Avaya, HP)

·               ITSM experience includes Remedy, HP Service Manager, EDS Digital Workflow (see Avaya, HP, EDS - 1, 2 & 5)

·               Applies industry knowledge to develop new value-added BPO services and solutions to meet the prospect’s business needs. (EDS – 1, 2, 3, 5, 8, 9, 12, 14, 15)

·               Leads the development of project Statements of Work applying knowledge of legal contract terms and conditions to support final contract negotiations for all projects to define overall deliverables (EDS – 1, 2, 3, 5, 8, 9, 12, 14, 15)

·               Provides guidance identifying  additional project opportunities to expand or improve the relationship with the client base (EDS – 1, 2, 3, 5, 8, 9, 12, 14, 15)

·               Determines, monitors, and reviews costs, operational budgets, schedules, and staffing requirements (EDS – 1-5, 13-15)

·               Familiar with SDLC, Agile, Kanban, XP, Scrum, ITIL, Six Sigma

·               Developed and managed multiple Microsoft Project Plans and progress (Avaya, HP, EDS – 1-11)

PROFESSIONAL HISTORY

Epsilon02/2015 – 08/2015

Infrastructure Project Manager (Irving, TX) – Contract through Impellam North America supporting core and shared services migration from closing data center to a new data center and decommissioning of hardware and software that included:

·               ~200 blade, virtual, appliances, & rack mount servers

·               More than 100 routers, switches & firewalls

·               More than 100 storage devices, tape libraries, disks and arrays

·               Disposition of residual equipment

·               ~ 35 core and shared services and environments

Avaya SAP Consolidation Program09/2013 – 12/2013

Implementation Project Manager (Coppell, TX) – Contract through Rho Inc. supporting the Avaya B2I program to consolidate 15 instances down to 7 instances, reduce order types from 48 to 28 and 45% reduction of interfaces.

·               Quote to Cash Process

·               Supply Chain Services

·               Master Data Maintenance

·               Customer Master Data

·               Data Integration

Ø      Data clean-up

Ø      Data content and structure conversion

Ø      Data transfer

·               System Integration

Ø      Internal financial/operational systems

Ø      External vendor infrastructure

·               Coordinated with off-shore development team implementing enhancements and changes

·               Interface reduction of 45%

·               Financial and Global Trade Compliance

·               Release management of SAP enhancements and bug fixes within a rigorous Change Management process

·               SharePoint 2010 Administration/Super User

Love Field Modernization Program08/2012 – 02/2013

Infrastructure Project Manager (Dallas, TX) – Contract through EJES reporting to the City of Dallas, Airport Electronic Systems Management team deploying IT infrastructure and systems throughout the demolition and construction programs renewing Dallas Love Airport (DAL). 

·               Developed the plans, schedules, dashboards and scorecards which later became the basis for standardized reporting for the City of Dallas CIO.

·               Reported status and communications with executive stakeholders, City government

·               Coordinated work and progress of 3^rd party vendors including DAS cell phone and WiFi stations

·               Infrastructure – Tracked progress of deploying 41 equipment rooms that included switching centers, two data centers, 36 telecommunications centers and concessionaires’ infrastructure requirements

·               Network cabling types

Ø      Fiber single-mode and multi-mode

Ø      Cat 3, 5, and 6

·               Coordinated the infrastructure on-boarding and implementation of 39 concessionaires in two newly constructed concourses of the airport

·               Project Management Office

Ø      Project Dashboards with Excel VBA software development

Ø      Concessionaire Rollouts

Ø      Activity Based Cost Models

Ø      Project Plans – Microsoft Project

Professional History (continued)

Hewlett-Packard09/2011 – 03/2012

PMO Lead, Project Manager (Plano, TX) – Contract through Synova deploying multiple SAP Project Systems CATW and Procurement modules

·               Directed the planning and coordination of Financial, WBS and HR Master data files

·               Extended user participation through a roll-out, integration and change processes

·               Development of program level Sharepoint collaboration tools

·               Lead Risk, Issue, Change & Stakeholder Management functions

·               Create, maintain and manage multi-project dashboards

·               Lead program communications, media and content delivery

·               Software development automating dashboard updates with VBA and MS Access (Waterfall/SDLC)

·               Developed and managed multiple Microsoft Project Plans and progress

·               SharePoint 20007 Administration/Super User

Aviation Institute of Maintenance09/2008 – 09/2011

Avionics Instructor (Irving, TX) – Delivered formal instruction and assistance with the installation, troubleshooting, repair and maintenance of aircraft electrical and electronics systems and sub-systems.

·               Expanded and enhanced courseware

·               Created daily lesson plans and supplementary information

·               Authored quiz, test and related information

·               Created shop/lab projects, exercises, worksheets and question pools for intermediate and final exams

·               Documented instructor aides, definitions and curriculum

ComputerTech12/2007 – 03/2008

Director Client Solutions (Richardson, TX) – Defined marketing strategy and content, solution architecture, components, pricing, and technical presentations for specific sales opportunities and prospects.  Developed a new service offering to consolidate and "Green" the data center.

·               Researched the Green Data Center initiative and offering (corporate whitepaper)

·               Conducts marketing studies, technical proposals, business proposals, and customer presentations

·               Provided technical support of the sales cycle

·               Certified in Virtual Iron, Citrix and VMWare marketing and sales

·               Created sales presentations, cost models, prospect qualifications, job aides, and sales training curriculum

·               Compiled cost analysis and value proposition and other (financial) models

·               Documented job aides, process definitions, sales training curriculum

·               Documented prospect qualification analysis

·               Developed strategic and tactical client questionnaires

Drucker Labs01/2007 – 09/2007

Director Manufacturing & Supply Chain (Plano, TX) – Oversaw all day-to-day operations that included Manufacturing and Supply Chain management.  Led the manufacturing of liquid nutritional supplements in accordance with FDA 21CFR111, JIT inventory, and make-to-forecast operations.  Oversees Supply Chain, procurement planning, receiving, outbound logistics, and inventory management.

·               Developed Process Definition templates (Microsoft Word)

·               Developed Cross-Functional Process templates (Microsoft PowerPoint)

·               Software development - the Drucker Labs Supply Chain Data Base (Microsoft Access, VBA and VB6)

·               Created automated reports in distributable format (Microsoft Excel) using data from the Drucker Labs Supply  Chain Data Base

·               Developed and published the Safety Manual for Drucker  Labs

·               Developed Drucker Labs ERP Requirements Document (Microsoft Word)

Professional History (continued)

Modular Computing Systems (MCS)03/2004 – 12/2006

General Manager of Manufacturing (Carrollton, TX) – Supervised all day-to-day operations that include Manufacturing, Supply Chain and Business development.  Manufacturing is an inventory-intensive, JIT, and make-to-order operations.  Performed Supply Chain, procurement efforts, outbound logistics, and demand planning.

·               Directed supply chain, procurement, outbound logistics, demand planning and production schedule

·               Created and implemented the MCS Supply Chain Operations Guide and Processes  (MS Word)

·               Conducts marketing studies, technical proposals, business proposals, and customer presentations

·               Developed and implemented Marketing Plan to redefine service offerings based upon internal capabilities and skills

·               Developed MCS Supply Chain Master Data Base  (Microsoft Excel)

·               DOD Facility Security Officer (FSO)

·               Authored project scope and architecture article in “RFID Journal”

Electronic Data Systems (EDS)02/1981 – 02/2004

Program/Project/Service Delivery Manager (Plano, TX) – Coordinated and directed strategic engineering activities.  Administered personnel, customer, and organizational project management efforts.  Established engineering policies and direction.  Analyzed business opportunities, proposals, and marketing presentations to ensure fulfillment of business objectives.  Directed matrixed technical teams charged with managing and implementing interrelated Ariba Buyer and Tradex Commerce center into the Renascence Channel program from contract/proposal initiation to final operational stage; coordinated, monitored, and reported on activities related to projects including: 

·               Spearheaded the turnaround of a 50% loss into a 15% profit within eight months across nine sites in an eight- country Asia Pacific region (EDS – 4)

Ø      Improved profit margin 65% on annual revenues of $1.2M. 

Ø      Managed globally-based personnel, in nine cities, eight countries, six time zones, multiple customers and several industry segments

·               Coordinated and managed the market strategy and content, processes, support documentation content and technical support to the Sales organization assisting in the increase in sales to $18M in annual revenue while maintaining a 30% profit margin  (EDS – 1)

·               Managed global matrix team of 110 Systems Engineers, Developers and Technicians in multiple locations, across multiple  projects, industries and applications with P&L, Hire/Fire, and people management responsibilities (EDS – 1)

·               Outsourced service delivery operations and reduced costs more than 50% (EDS – 4)

·               Developed and managed program business plans and delivery strategies impacting multiple EDS organizations, clients and suppliers and vendors (EDS – 1-4)

·               Established performance metrics, and negotiated project proposals, quotations, and add-ons (EDS – 1-4)

·               Developed general sales collateral, and defined delivery processes to improve efficiency (EDS – 1-9)

·               Prepared program proposals, financial bids, contracts, resource estimates, and project schedules (EDS – 1-9)

·               Supported external clients with an organization of production support, help desk and systems implementation and roll-out within EDS and client data centers (EDS – 1-13)

·               Provided custom enhancements and application extensions using a disciplined Change Management process (EDS – 1,2, 5,11, 13, 14, 15)

·               Built a customer-billing system improving accuracy and enriching content benefiting EDS and customers (EDS – 1)

·               Integration of client Ariba Buyer and Tradex Commerce Center to internal systems and external vendor infrastructures (EDS – 1, 2)

·               Managed matrix team of software developers of web-based eCommerce Technology and Catalog Maintenance using SQL, HTML,  dXML, Java, Java Beans, Perl, CGS, EDS SLC, Waterfall/SDLC methodology, EDI integration/infrastructure, LDAP, Single-Sign-On, Tibco, MS  Project, Ariba Buyer, and Tradex Commerce Center, and MS Project(EDS – 1, 2)

·               Built the EDS web-based eCommerce Marketplace later designated by IDC as the top provider as compared to  240+ Internet providers, including IBM, Accenture, and CSC(EDS – 2)

EDS Assignments

1 – Practice Director (01/00 – 04/04, Dallas, TX)Directed development and implementation of the Ariba Buyer eCommerce product and support services offering, Waterfall/SDLC, supported sales and negotiation of eCommerce products

2 – Implementation Manager (10/97 – 01/00, Dallas, TX)Directed development and implementation of the Tradex Commerce Center eCommerce product and the EDS eCommerce Marketplace service offering, Waterfall/SDLC, supported sales and negotiation of eCommerce products

3 – International Consultant (08/97 – 10/97, Sydney, Australia)Desktop Services Delivery (Commonwealth Bank of Australia), General Management, Waterfall/SDLC

4 – Regional Account Manager (10/96 – 07/97, Hong Kong, China) Desktop Services Delivery, Procurement Services, IT Infrastructure and Services

5 – Implementation Project Manager (04/96 – 04/96, Dallas, TX)Implement billing system (Computer City/Tandy) IT Services and Procurement, EDI Integration/Interfaces

6 – International Consultant (12/96 – 03/96, Tokyo, Japan)Business acquisition, Desktop Services Delivery, General Management

7 – Business Process Engineer (05/95 – 12/95, Rochester, NY) Billing Processes and Services (Xerox Corp), Professional Services

8 – Business Process Engineer (06/92 – 04/95, Dallas, TX) IT Procurement Services (General Electric), Professional Services, EDI Integration/Interfaces

9 – Sales Support Analyst (04/91 – 05/92, Dallas, TX) Energy Sector, IT Services, Sales and Marketing, State Government

10 – IT Operations Manager (04/90 – 03/91, Dallas, TX) Oil & Gas (Placid Oil), Infrastructure, Data Center, Call Center, End-User Support

11 – Project Manager (01/89 – 03/90, Dallas, TX) Billing Systems, Telecommunications (AT&T), Programming, Process Design, Waterfall/SDLC

12 – Process Consultant (08/88 – 12/88, Detroit, MI) Manufacturing, IT Services Architect, Consulting, PMO, SDLC, Waterfall, Training, Project Management Office

13 – Engineering Manager (07/85 – 07/88, Detroit, MI) Plant Floor Systems, Auto Manufacturing (General Motors, Saturn), Assessment, Vendor Selection, Software Development, Waterfall/SDLC

14 – Product Manager (05/83 – 07/85, Washington DC) Microprocessor Systems, US Government, PAM – Pulse Amplitude Modulation, Digital Design and Development, Software and Hardware (RF, Video, A/D, Signal Processing), Waterfall/SDLC

15 – Senior Electronics Engineer (02/81 – 05/83, Washington DC) US Government, DSP – Digital Design and Development, Software and Hardware (RF, Video, A/D, PAM, PPM, TDM, Signal Processing) Waterfall/SDLC

Prior experience

Product Engineer (’80 – ‘81, Washington DC)US Government, DSP – Digital Signal Processing (American Systems Corp), Software and Hardware Imaging systems (RF, Video, A/D, Signal Processing)

R&D Technician (’78 – ‘80, Washington DC)US Government, DSP – Digital Signal Processing (E-Systems), Software and Hardware Imaging systems (RF, Video, A/D, Signal Processing)

Avionics Supervisor (’72 – ‘78, CONUS, Bitburg, FRG)US Air Force, F-111 and F-15 weapons systems, Commendation Medal (Develop and delivered computer training courseware)

EDUCATION

Pittsburgh Institute of AeronauticsAssociates Degree, Aeronautical Technology

Collin CollegeEngineering Field of Study (in-progress)

Villanova UniversityCertificate Project Management, PMP Exam Preparation

George Mason UniversityElectrical Engineering

City College of ChicagoData Processing

Memberships/Certifications  

Project Management Professional (PMP^®)Project Management Institute (PMI)

Dallas Chapter PMIMember, Instructor, Director Accounts Receivable

ITIL^® Foundation v3Axelos

Certified ScrumMaster (CSM^®)Scrum Alliance

Scrum AllianceMember

SAFe Agilist (SA)Scaled Agile Academy, Scaled Agile Framework

Scaled Agile AcademyMember

Dallas Agile Leadership NetworkMember

DFW Scrum Alliance User GroupMember

Phi Theta Kappa Honor SocietyAlpha Mu Tau Chapter, Collin College (current)

Honors InstituteCollin College (current)

General Radio Operator (GROL Elements 1 & 3)Federal Communications Commission (FCC)

Shipboard Radar Endorsement (Element 8)Federal Communications Commission (FCC)

GMDSS Maintainer (Element 9)Federal Communications Commission (FCC)

Airframe and Powerplant Certificate (A&P)Federal Aviation Agency (FAA)

Aircraft Electronics Technician (AET)National Center for Aerospace & Transportation Technologies (NCATT)

AET Radio & Communications EndorsementNational Center for Aerospace & Transportation Technologies (NCATT)